1. What is Fletcher Oakmont?
We provide fractional, strategic HR leadership for care companies and franchises. Based in Torquay and supporting organisations across the South West — including Exeter, Torbay, Plymouth and Bristol (to name but a few) — we help you build compliant, scalable people operations without the cost or commitment of a full-time People Director.

2. What industries do you work with?
Primarily healthcare, social care, and education, but we also support tech, local government, and fast-growth scale-ups across areas such as Exeter and Bath.

3. What packages do you offer?

• Foundations – Essential HR tools, policies, and guides to stay compliant

• Essentials – Foundations plus light-touch expert HR advice

• Momentum – Essentials plus hands-on support for complex people and culture challenges

• Partner – Full strategic HR leadership tailored to your business, for ongoing partnership and complex change management.

4. What is the People Risk Calculator (PRC)?
A free, 60-second calculator that estimates the hidden annual cost of people-related risk — based on a handful of practical indicators. It's designed as a quick directional prompt to surface potential value leakage, not a forecast.

5. Is the People Risk Calculator free?
Yes — it's free to use and takes ~60 seconds.

6. What is the People Readiness Signal™ (PRS)?
PRS™ is a rapid, expert-led diagnostic (delivered in 48–72 hours) that identifies your top three people risk exposure areas and shows how they're most likely to surface: through inspection/scrutiny, operational delivery, or leadership exposure — built for scrutiny™.

7. What is the People Readiness Index™ (PRI)?
The People Readiness Index™ is a comprehensive, evidence-based diagnostic designed for care providers that evaluates leadership, governance, compliance, culture, and people operations. It provides a defensible People Readiness Score™, highlights strengths and vulnerabilities, and delivers prioritised actions to strengthen inspection readiness, investor confidence, or acquisition readiness. Available from £1,995 depending on level of support required.

8. What's the difference between PRC, PRS and PRI?
PRC is a quick, free estimate of potential cost — a prompt to surface whether deeper attention is needed.
PRS is a focused diagnostic that tells you where the risk is coming from and how it's likely to surface — delivered in 48–72 hours for leaders who need clarity fast.
PRI is a full-spectrum diagnostic providing defensible, evidence-based insight for regulators, investors, or acquirers — when the stakes are real and assumptions aren't enough.

9. Can PRS be credited towards PRI?
Yes. If you progress to PRI within 60 days, the full cost of PRS (£495) can be credited towards any PRI package, so there's no duplication.

10. Who should take the People Readiness Signal™ (PRS)?
Leaders preparing for inspection, audit, or board scrutiny. Organisations in acquisition talks needing a quick view on people risk. Teams that have had a near-miss or incident and need to know if it's systemic. Anyone who suspects there's an issue but doesn't want to commission a full diagnostic until they know for sure.

11. Who should take the People Readiness Index™ (PRI)?
Care providers preparing for CQC, Care Inspectorate, or Ofsted inspection. Organisations in pre-acquisition due diligence or investor readiness phases. Leadership teams scaling rapidly and needing assurance that people infrastructure can keep pace. Boards requiring defensible evidence — not opinion — on people and compliance readiness.

12. How long does PRS take?
The assessment takes approximately 5 minutes to complete. The report is delivered within 48–72 hours.

13. How long does PRI take?
The assessment takes approximately 15 minutes to complete. The full diagnostic report, with expert interpretation and contextual benchmarking, is prepared within 7 days.

14. What does the PRS report include?

• Your top three people-related risk exposure areas

• How risks are likely to surface (inspection/scrutiny, delivery, leadership)

• Practical mitigations to reduce exposure immediately

• A clear recommendation: whether deeper diagnostic work (PRI) is justified

• PRS™ digital badge reflecting your Readiness Level

15. What does the PRI report include?

• Weighted People Readiness Score™

• Evidence-based insights into leadership, governance, compliance, culture, and people operations

• Benchmarking against best practice and regulatory expectations (CQC, Care Inspectorate, Ofsted)

• Clear, prioritised recommendations

• Practical actions to mitigate inspection risks and strengthen readiness

• PRI™ digital badge and Certificate of Accreditation

16. What's included in the PRI debrief call?

The debrief call (included in Plus and Premium) is your chance to walk through the findings with an expert, ask questions about specific recommendations, and discuss how to prioritise actions based on your context. It's not a sales call – it's focused on helping you understand and act on the report.

17. Can I upgrade from PRI Core to Plus or Premium later?

Yes. If you start with Core and realise you need additional support, you can upgrade within 30 days by paying the difference.

18. Do you offer discounts for multiple services or franchise groups?

Yes. For groups assessing multiple services:

• 6+ services: 25% discount

• 4–5 services: 20% discount

• 2–3 services: 15% discount

19. How often should we refresh our PRI assessment? We recommend an annual refresh to track progress, identify emerging gaps, and maintain board-level assurance. Existing clients receive 20% off annual refreshes (included in Plus and Premium packages).

20. What happens after I receive my PRI report? You'll have a clear, prioritised action plan. Depending on your package, you'll either implement independently (Core), have expert guidance via the debrief call and email support (Plus), or receive ongoing implementation support and quarterly check-ins (Premium). You can also commission additional support for specific Priority 1 actions.

21. Can you help us implement the PRI recommendations? Yes. We offer implementation support as an add-on or as part of the Premium package. This can include manager training, policy development, or ongoing advisory support through our monthly packages (Essentials, Momentum, or Partner).

22. Is PRI suitable for small care services or only larger groups? PRI works for any size. The assessment scales to your context – a 10-person domiciliary care service gets the same rigorous analysis as a 200-person residential group. The key is whether you need defensible evidence of people readiness for inspection, investment, or growth.

23. How is PRI different from a CQC mock inspection? A CQC mock inspection simulates the inspection process across all domains (Safe, Effective, Caring, Responsive, Well-Led). PRI focuses specifically on the People function – examining HR, compliance, culture, leadership, and governance in forensic detail. They're complementary: PRI strengthens the people pillar that underpins every CQC domain.

24. What are the different PRI packages? We offer three levels to suit different needs:

• PRI Core (£1,995) – Full assessment and comprehensive report. Perfect for services wanting regulatory insight and a clear action roadmap.

• PRI Plus (£2,995) – Our most popular option. Everything in Core plus a 30-minute expert debrief call and 90-day email support for questions.

• PRI Premium (£4,995) – For groups preparing for inspection or acquisition. Everything in Plus plus extended strategy session, quarterly progress check-ins, and Priority 1 implementation guidance.

25. How does the People Readiness Index™ integrate with your packages?
PRI Core is available as a complimentary add-on for Momentum and Partner packages (for a limited number of services per year). PRI Plus and Premium can also be commissioned independently as standalone diagnostics to support inspection readiness, investor confidence, or acquisition preparation.

26. Can you help with specific HR challenges?
Yes. We provide fixed-price projects for time-bound challenges like restructures, conduct / grievance appeals, or compliance audits.

27. Do you support investigations, grievances and appeals?

Yes. We provide independent support for grievance and conduct investigations, as well as appeal hearings. This includes cases involving senior leaders, sensitive issues or situations where impartiality and procedural rigour are essential.

28. Why use an external HR consultant for investigations or appeals?

Using an independent specialist reduces the risk of bias, procedural flaws and legal challenge. It also protects internal leaders, particularly where cases involve senior managers or complex interpersonal dynamics.

29. Are your investigation and appeal services suitable for regulated environments?

Yes. Our approach is designed for regulated sectors such as care, healthcare and education, where fairness, documentation and inspection scrutiny are critical. All work is aligned to employment law and ACAS principles.

30. Do you work with organisations outside the care sector?

Yes. While we specialise in care, healthcare and education, we also support growing organisations, scale-ups and regulated businesses that need senior HR expertise without a full-time hire.

31. Do you need to be based locally to work with us?

No. While we’re based in Torquay and work extensively across the South West, much of our work is delivered remotely. On-site support can be provided where appropriate.

32. How do I get started?
Book a free 30-minute consultation via our website or email michael@fletcheroakmont.co.uk.