People Readiness Index™

How people-ready is your organisation?

Your people are critical to what you're trying to build. But do you know whether your people, culture, leadership and processes are actually ready for what comes next?

The People Readiness Index™ (PRI) gives you an evidence-based view of where you stand today, where the risks sit, and what to prioritise — assessed across 5 pillars (Compliance & Risk, Structure & Process, Culture & Engagement, Performance & Development, Leadership & Governance), scored 0–100, delivered as a full report within 48 hours.

Talk to Us About PRI

30 questions · ~15 minutes to complete · Report within 48 hours of starting

People problems don't announce themselves. They accumulate.

Managers handle things inconsistently. Processes drift. Good people leave quietly. Compliance holds — until it doesn't. None of this shows up on a P&L until it's expensive.

The question isn't whether these gaps exist. It's which ones carry real risk, and what to do about them first.

PRI answers that with evidence, not opinion — measured across five pillars, not a generic checklist.

Pillar What It Measures
01 — Compliance & Risk Whether your people practices are robust and consistent enough to withstand scrutiny.
02 — Structure & Process Whether accountabilities and processes support delivery at your current scale.
03 — Culture & Engagement Whether your culture supports performance and retention.
04 — Performance & Development Whether managers are equipped to manage, develop, and address issues effectively.
05 — Leadership & Governance Whether leadership provides the oversight and clarity your organisation needs.

“Too often, I've been called in after a CQC inspection to help fix problems that had been building for months — throwing money and resource at issues that could have been caught much sooner. That's why I built the People Readiness Index™, so problems like that get caught before they cost you. That's why I built the People Readiness Index™ — to catch what's coming before it costs you."

Michael Fletcher, Founder

What you receive

  • Your People Readiness Score™ (0–100) and Level (Outstanding / Good / Requires Improvement / Inadequate)

  • Full report scored across all 5 pillars, with a heat map of where exposure sits

  • Risk-ranked priority actions — not a generic checklist

  • Financial impact analysis quantifying the cost of inaction

  • Leadership briefing pack, ready to share with your board or wider team

You're not just getting a score. You're getting the evidence behind it.

Your People Readiness Level Explained

Rating Score Range Operational Impact & Readiness Under Scrutiny
Outstanding 88–100% People systems are highly mature and consistently applied. Strong assurance, low exposure, and well positioned for growth, investment, or inspection scrutiny.
Good 63–87% Robust governance with reliable people practices. Minor, targeted improvements will strengthen consistency and audit-ready evidence.
Requires Improvement 39–62% Core controls exist but are inconsistently embedded. Gaps may affect scalability, continuity, and confidence under inspection or audit without targeted action.
Inadequate 0–38% Material gaps in governance, compliance, and/or leadership controls. Immediate action is required to reduce exposure and stabilise delivery.

Who commissions PRI

  • Care providers preparing for CQC, Care Inspectorate, or Ofsted inspection

  • Leadership teams scaling faster than their people infrastructure

  • Organisations in pre-acquisition due diligence or investor readiness

  • Boards who need defensible evidence, not reassurance

The cost of not knowing:

  • Failed CQC inspection: £180k+ average remediation

  • Due diligence issues: 5–10% reduction in acquisition valuation

  • Regulatory intervention: lost referrals, reputational damage, management distraction

For testimonials visit our About section.

How it works

1
 Talk to us — a short call to understand your organisation and confirm the right package.
2
 Complete the assessment — 30 questions, ~15 minutes, once you're set up.
3
 We analyse — Fletcher Oakmont assesses your responses across all 5 pillars.
4
 Receive your report — delivered within 48 hours.
5
 Act — use your roadmap to decide what to prioritise. If you want support implementing it, we're here for that too.

Choose Your People Readiness Package

  • PRI Core - £1,995

    • New Registered Managers or services completing a baseline readiness check ✓
    • Leaders needing a clear, defensible starting point ✓
    • Full 30-question assessment ✓
    • Comprehensive written report (c30 pages) ✓
    • Priority action roadmap ✓

  • PRI PLUS - £3,495 (MOST POPULAR)

    • Services preparing for CQC inspection or needing expert interpretation ✓
    • Leaders who want judgement and clarity, not just a report ✓
    • Everything in Core, plus: ✓
    • Executive interpretation & challenge ✓
    • Prioritisation under real-world constraints ✓
    • 45-minute strategy session ✓
    • 60-day clarification window ✓

  • PRI Premium - £5,995

    • Services committed to 'Good' or 'Outstanding' ratings, M&A readiness, or sustained improvement ✓
    • Everything in Plus, plus: ✓
    • Extended 60-minute strategy session ✓
    • Quarterly progress calls (x3) ✓
    • Priority 1 implementation guidance ✓

Talk to Us About Pri

Not ready for the full assessment?

Get a fast, free read on your biggest people-related exposures with the People Readiness Calculator — no commitment, no email required to see your result.